Refund & Cancellation Policy

Shipping charges are billed against a prepaid wallet. Once a top-up (via Razorpay or an offline reference) is credited to your wallet balance, it's non-refundable — the balance remains usable for future shipping charges on your account indefinitely.

WMS Fulfillment invoices bill for services already rendered in the covered billing period (fulfillment, storage, returns processing, etc.). Once an invoice is paid, that payment is non-refundable, since it covers work already completed.

If you believe a wallet debit or an invoice line is incorrect, contact support with the order/invoice reference. Verified disputes are resolved as a credit adjustment — a wallet credit or an adjustment on your next invoice — rather than a reversal of the original payment.

Email hello@soyoship.com with the relevant order, AWB, or invoice number. We aim to respond within 3 business days.

Soyoship is a product of Kartmuch (Delhi, New Delhi, India 110085). hello@soyoship.com.